We’re committed to offering the best when it comes to service. That’s why we offer our own back to base warranty on every product we sell. We’ve got you covered! That means no hunting around to find who can help when the unexpected happens – just get in touch and we’ll take care of it. That’s our promise.
What it covers?
Coffee machines and grinders come standard with 2 years warranty, all other products are covered for 1 year. If a product degrades without having been subject to neglect or misuse, we’ll cover parts and labour to repair the product or replace with no fuss within 2 years of purchase – replacements are made at the discretion of the seller. If a replacement is made, the warranty period finishes 2 years after the initial purchase date. The warranty will cover return shipping to the customer. Customers are to cover the cost of shipping the product to us in order to start the warranty process.
What Doesn’t it cover?
Lack of maintenance
Our warranty system does not cover any malfunction caused by limescale. Please descale your machine at least every 2 months or according to the user’s manual enclosed with the item.
You also need to do some other maintenance procedures which are outlined in your user manual.
Accidental damage, misuse, and neglect
We are not responsible for any accidental damage, misuse, neglect etc. You have to unplug the machine when it’s not in use and never let children and any other person who cannot operate the machine or read and understand the user’s manual, to use it.
Use above capacity
If you use it above its capacity stated in the user’s manual and damage occurs, we are not responsible. All new coffee makers we sell must be used in a domestic environment. Commercial use of the machine will invalidate your warranty.
If you do not comply with the user’s manual and damage occurs, we are not responsible.
Loss during repair procedure
We cannot take any responsibility for any loss to your business and also cannot provide replacement coffee machine during the time that your machine is being repaired during the warranty period.